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These terms set out the rules that apply when you use tk8 — covering your account, the content you access, and the payment routes you use including bKash, Nagad, and Rocket. Access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, you enter into an agreement governed by the terms published on this page. These terms apply to every session, transaction, and communication between you and tk8. We do not override local law — where your jurisdiction imposes stricter rules, those rules take precedence, and certain features or services may be unavailable to you as a result. Eligibility to use tk8 is conditional on your local law permitting access to services of this kind. If you are uncertain whether access is permitted in your region, we encourage you to check with local legal counsel before proceeding. Within the scope of applicable law, your account activity — including deposits made via bKash, Nagad, or Rocket — is governed by the conditions set out here. Payment transactions are subject to the limits, verification requirements, and processing procedures displayed inside your account wallet at the time of each transaction. We may update these terms; where we do, the revised version will be published here and takes effect from the date of publication. Continued use of your account after an update constitutes acceptance of the revised terms. If you have questions about any clause, contact our support team through the routes listed on this page.
bKash transactions are governed by the conditions shown in your account wallet at the time of each deposit or withdrawal request.
Nagad transfers are subject to the verification steps and limits displayed during the transaction flow inside your account.
Rocket payments follow the same account-level conditions; check the wallet panel for current limits and required verification fields.
Not every element of your experience with us falls under a single set of rules. Below is a clear breakdown of what this policy governs, what sits outside it, and where to look when a specific area applies to you.
This policy applies fully to your registered account — login credentials, session behaviour, account-level limits and the verification steps required before transactions are processed. Anything you do while signed in falls inside this scope.
Deposits and withdrawals made through bKash, Nagad, or Rocket are within scope. The specific limits, fees, and verification fields shown during each transaction are part of the active terms at the point of that transaction.
Game content provided by our studio partners — CQ9, PG Soft, Pragmatic Play, and PlayStar — is governed by both our platform terms and each studio's own content licence. We do not override a studio's access restrictions.
Payment processors, mobile wallet operators (such as bKash's own platform), and external sites linked from our pages operate under their own terms. This policy does not cover how those third parties handle your data or transactions on their side.
You have practical choices available to you under this policy — not just obligations. You can review the transaction records held in your account wallet at any time; every deposit and withdrawal is logged with a timestamp and the payment method used, whether that is bKash, Nagad, or Rocket. If any account detail we hold is inaccurate — such as your registered contact address or verification documents — you can raise a correction request directly with our support team. We will act on verified correction requests within the timeframe shown in our published response guidance. If you want to understand what information is associated with your account, you can submit a data inquiry through the support routes listed below. We do not require a reason for this kind of request, only that it comes from the verified account holder. Where we cannot fulfil a request — for example, because retaining certain records is required under applicable law — we will explain the reason in our response.
Open the wallet history panel inside your account to see a full log of transactions, payment methods used, and timestamps. No support request is needed to view your own history.
Contact support with your account ID and the detail you need corrected. We will verify your identity against the information on file before making any change.
Send your inquiry through the support routes on this page. State your account ID and the specific information you are asking about; we respond to verified requests as per our published guidance.
If any clause in these terms is unclear, raise it with support before taking action in your account. We would rather clarify up front than resolve a misunderstanding after the fact.
For any question about this policy — whether it is about a specific clause, a transaction record, or a request to correct account details — use the contact routes published on tk8. We do not list support hours or response times we cannot verify; check the contact page for current availability.
Open the live chat icon from any page inside your account to send a policy question directly to the support team. Identify your account and the clause or issue you are asking about.
Send a written inquiry to the support email address published on our contact page. Include your account ID and a clear description of the policy matter so we can route it correctly.
The help centre on tk8 contains published answers to common policy questions. Check there first — if your question is not covered, escalate via live chat or email.
We keep your account data only for as long as it is needed to operate your account and meet the obligations that apply under relevant law. Here is how we approach the main areas you are likely to ask about.
We collect only the information needed to verify your account, process transactions via bKash, Nagad, or Rocket, and respond to support requests. We do not sell your data to third parties outside what our published policy describes.
We use cookies to keep your session active, remember your device for faster login, and understand how the site is used. You can adjust cookie preferences through the settings shown in your browser or the cookie notice on site.
Your account is protected by the login credentials you set. If you believe your account has been accessed without your permission, contact support immediately using the live chat route so we can act on it.
Transaction records and verification documents are retained for the period required by applicable law. If you close your account and want to understand what is kept afterward, submit a written inquiry to our support email.
These are the questions we hear most from account holders about this policy. If yours is not here, use the contact routes above.
Access and eligibility depend on your local law and the eligible regions we serve. If applicable law in your location permits use of services like tk8, these terms apply to your account. We recommend checking your local legal position if you are uncertain.
Yes. Submit a data inquiry through the support email listed on our contact page. Include your account ID and what you are asking about. We respond to requests from verified account holders and will explain if any part of the request cannot be fulfilled.
Every deposit and withdrawal is logged in your account wallet with a timestamp and the payment method used. Records are retained for the period required under applicable law. You can view your own history inside the wallet panel without needing to contact support.
Contact support via live chat or the published email address. Provide your account ID and the detail you need corrected. We verify your identity before making any change, and we will confirm once the correction has been applied.
Updated terms are published on this page with the effective date. Continuing to use your account after the update date means you accept the revised terms. We do not promise a specific notification method, so check this page periodically.
Game content from CQ9, PG Soft, Pragmatic Play, and PlayStar is subject to both our platform terms and each studio's own content licence conditions. Where a studio restricts access by region, that restriction applies alongside our terms, not instead of them.