App / Slots
This policy explains exactly how tk8 handles the information attached to your account — from the moment you register to every session you open on mobile or browser. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account, we collect the details you provide directly — your name, contact information, and the credentials you set during registration. As you use the platform, we also collect session data: device type, browser, IP address, and the pages you visit inside the lobby. This helps us keep your account consistent whether you switch from mobile to desktop or back again. For transactions, the context we log includes the payment method you selected — such as bKash, Nagad or Rocket — the transaction reference, and the amount. We do not store your full wallet PIN or mobile banking password. Those credentials remain between you and your payment provider at all times. We use the data we hold to operate your account, process your requests, and respond when you contact support. We do not sell your personal information to third parties. Data shared with payment processors is limited to what those processors need to complete your transaction. Where we use analytics or session-tracking tools, those are described in the cookies section below. Your continued use of tk8 after any policy update means you have had the opportunity to review the revised terms.
Not every interaction you have online falls under this policy. Understanding the boundaries helps you know exactly what we are responsible for and where a third party's own terms take over. The four areas below set out the scope clearly.
All data collected when you log in, register, or update your account details falls fully within this policy. That includes the email address, phone number and any identity documents you submit to us directly through the account area.
When you initiate a deposit or withdrawal using bKash, Nagad or Rocket, we log the payment reference and method on our side. The actual mobile banking transaction is processed by your payment provider under their own privacy terms, not ours.
Pages, game lobbies, promotional notices and support content hosted on tk8 are covered by this policy. Cookies and analytics tools active on these pages are described in our cookie section; you can manage preferences through your browser settings.
Links to external sites, game studio interfaces loaded inside the lobby, or payment-provider apps you open from your device are governed by those third parties' own policies. We do not control how they collect or process your data once you leave our environment.
Your account data does not sit in a black box. You have practical options for checking what we hold, fixing anything that is wrong, and asking questions about how your information is used. Start by opening the account settings area — the profile section shows the contact details and preferences currently attached to your login. If something looks incorrect, you can edit basic fields directly from that screen. For changes that require identity verification, the process is shown step by step inside the account area; follow the instructions there rather than sending unverified updates over chat. If you want a record of the data we hold about you, or if you want to request that we delete your information, contact our support team through the published route listed in the support section of this page. We will confirm receipt and tell you what happens next. Where your request touches transaction records linked to bKash, Nagad or Rocket, response timelines may depend on what those payment providers can share with us.
Open the profile section inside your account to see the contact details, session preferences and wallet associations currently stored against your login.
Basic edits — email, phone number, display name — are available directly in account settings. Verified identity fields follow the step-by-step correction flow shown inside the account area.
Send a formal data request or deletion request via our support contact. We confirm receipt and outline the next steps, including any verification we need from you first.
If a specific clause in this policy is unclear, reach out through the support routes published on this page. We aim to reply with a plain-language explanation rather than legal boilerplate.
If you have a question about how we handle your data, or want to act on any of the rights described above, the routes below are the ones we actively monitor. Use the channel that suits your situation — written queries leave a clear reference trail, which helps when we are looking into account-level data.
Open the chat widget on tk8 to reach the support team directly from your browser or mobile. Suitable for quick policy clarifications and to get your formal request started.
Send your data request or policy question to the email address listed in the contact section of the site. Written requests create a reference number we can track.
The help section inside your signed-in account covers common privacy questions and links directly to the request forms for data access and account deletion.
We keep the data we collect proportionate to what your account actually needs. This section covers the four areas we get asked about most — cookies, account security, how long we retain records, and how to request changes.
We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can disable non-essential cookies through your browser settings at any time. Disabling them may affect how certain account features behave on your device.
Passwords are stored in hashed form — we cannot read your plain-text password. Your bKash, Nagad or Rocket PIN is never requested or stored by us. If you notice unfamiliar activity on your account, contact support immediately using the routes listed on this page.
Account and transaction records are retained for as long as your account is active and for a period after closure as required by the operational and legal obligations that apply to us in the regions where we operate. Retention periods may vary depending on applicable local law.
To update personal details beyond what account settings allow, or to request a full data export, contact support in writing. We will confirm the steps needed, including identity verification where the change affects financial or security fields.
These are the questions we see most often from people reading this policy. Each answer reflects how our platform actually works — not generic legal text.
We collect the name, email address, phone number and login credentials you provide during registration. Once you are active, we also log session data — device type, IP address and browser — to keep your account stable across mobile and desktop.
No. We log the payment method you selected and the transaction reference number on our side, but your mobile wallet PIN stays between you and your payment provider. We have no access to it and we never ask for it.
Access inside our team is limited to staff who need it to operate your account or handle your support request. We do not sell data to third parties. Payment processors like bKash, Nagad or Rocket receive only what is needed to complete the transaction you initiated.
Yes. Send a deletion request through live chat or email support. We will confirm receipt, verify your identity, and walk you through what records can be removed. Some transaction records may be retained for the period required by applicable operational obligations.
Basic fields like email and phone number can be edited directly in account settings. For verified identity fields, follow the correction steps shown inside the account area. If you are stuck, contact support in writing and we will guide you through the process.
No. Once you leave our environment and open your Rocket, Nagad or bKash app to complete a transfer, that interaction is governed by those providers' own privacy policies. Our policy covers only what happens on tk8 and inside your tk8 account.
Use the live chat on tk8 or send a written query to our email support address. The account help centre inside your signed-in session also links to common policy topics. We respond with plain-language answers, not form letters.